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Please see if any of our FAQs below help answer your questions . . .
Can Avista help me decide what AV rental gear I need?
Sure! We can help you over the phone, in person, or via email. Call our toll free number (1-888-462-8478) for the fastest answers to your questions. If you prefer, web inquiry form is available for online inquiries. An AV equipment rental specialist will get back to you as soon as possible.
If you want to stop by an office, we would be happy to meet with you in person. To insure the right gear is available when you arrive, please give us a call prior to stopping by.
What are your weekend rental rates?
Pick up your rental AV gear after 1pm on Friday and return it by Monday at noon and you are only charged for one day!
How can I get the rental equipment to my location?
We have several options here as well. As a locally owned and operated San Francisco Bay Area company, you can come to one of our offices located in Santa Clara (South Bay), South of Market in San Francisco or our newest office in Walnut Creek.
We can also deliver and pickup rental items in the Avista Van most anywhere in the Bay Area for a nominal fee. See our delivery page for additional information.
How can I pay for a equipment rental?
Our company accepts Visa, Mastercard or American Express. For corporate accounts and other recurring customers we offer additional billing options. We generally take a 50% deposit on a credit card to hold the gear for your reservation.
Help! I need to rent(fill in the blank) as soon as possible!!! Can you help?
We love the challenge of helping our customers, so we'll try our best! Give us a call and we'll see what we can do. Because we're local with locations in the San Jose and San Francisco areas, and because the Avista Van or one of our other delivery vehicles is usually out and about, in many cases we can get you what you need, when you need it.
Do you have technicians that can operate the rental as well?
Of course! Avista's own professional technicians can show up at your event, setup, operate and strike the equipment. Whether you need something as simple as a computer or DVD driven LCD projector setup and operated, or as compex as a PA system using a mixer for music, wireless and handheld microphone inputs, we have years of experience operating equipment at events in the Bay Area. Our audio video rental company can help you make your event a success.
What if don't know exactly what I need?
Avista's equipment specialists ask a few simple questions, like the size of your audience and what your playing or showing, and make equipment recommendations. Whether your AV requirements are for a large or small event, audio or video, inside or outside, you name it, we can make it easy. Give us a call, and we can quickly assess your meeting or event.
What if I can't figure out how to work the rental equipment?
Avista rental equipment is specifically selected with ease-of-use in mind. When you receive your rental item, Avista walks you through everything you'll need to know. Many of our AV rental items come with a step-by-step quick reference guide. Still need help, give us a call! We provide true 24/7 free phone support for all our outstanding rentals. What can be easier than that?
What if the equipment doesn't work?
Avista takes every precaution to prevent field failure, but unfortunately things do happen. We rotate our inventory to take advantage of the newest AV gear, and test each rental just before pickup or delivery. If the equipment does malfunction, our first priority is always given to day-of-event equipment failures (although these are extremely rare). Avista has a technician on call 24/7, so just call 1888.GO.AVISTA and a replacement unit will be dispatched as soon as possible.
I have an Apple Laptop and I know I need an adapter but which one do I need?
You can download this great PDF showing the various different adapters and which one it goes to. Please go off the pictures to make sure you have the right one.
 View PDF
I have limited space for projection. How much space is required for front projection with Avista's projectors and screens?
See the attached list for a cross reference chart based on manufacturer's specifications. If you have a space constraint please call Avista to conduct a test for you based on your specific requirements.
View PDF
What if I need to rent a particular piece of audio or video equipment that isn't listed on your website?
We are constantly expanding our audio and video rental inventory and not all of our inventory is listed on the web site so give us a call. If we don't immediately have something you need, we can often arrange to get you what you require through other rental contacts we have.
We need to go to an audio video rental company for a number of meetings every month. Do you have corporate accounts and is discounted pricing available?
Avista provides audio visual rental services to a number of corporate, venue and planner customers, and would be happy to talk to you about your repeat rental needs. Avista offers tiered discounts for higher rental volume levels.
If i am using the equipment as part of the business or services i am providing to my customer on which i am charging sales tax, what is the process for renting without paying sales tax?
fill out the attached application for resellers and fax to 415-354-8492
View PDF
What are the legal terms and conditions for renting equipment from Avista?
Are terms and conditions are straightforward and in big print. Basically you are responsible for bringing every item back in the same condition it left in. charges for broken or missing items will be billed to your credit card on file. See the attached file for all the details on liability.
View PDF
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